CUSTOMER JOURNEY & EXPERIENCE MANAGEMENT

Development of customer retention strategies. Identification of high-value customers and customer retention gaps. Trend North enhances your customer’s perception of your brand, product and service.

 

WHAT WE WILL DO

  • Review pre-program CSI results

  • Create best in class experience practices for inside and outside salesforce

  • Map customer journey for legacy, new, renewal, and high value customers

  • Conduct customer interviews and focus group to source customer testimonials, references, and content for case study development

  • Create monthly and quarterly customer service / experience KPIs and dashboard it for every person within the client’s organization

  • Provide a professional and positive customer service monitoring outreach program for specified customers

 
 

OUR GOAL:

Provide you with a resource to act on and respond to the Voice of their Customer.

LET’S GET STARTED.